The Tree Center

Free shipping over $149 30 Day Guarantee Delivered to your door

Existing order enquiries

To enquire about any exisiting orders that you have with us, please look at our solutions below. If none of those can give you the answer you are seeking, then please give us a call so we may help you or submitting a ticket will may help you.

Issue with an existing order you’ve already placed or received?

Submit a ticket

(888) 329-0140
Monday-Friday 12pm-4pm EST

Can I make a change to my order?

If you need to make a change to your order, whether it be to add an item, remove an item, or even change your prefered shipping week of your order, as long as your order has not already shipped we can help! Just give us a call at (888) 329-0140 and a member of our customer service team will be able to help make the change it for you.

What if I need to change my shipping address?

If your order has not yet shipped and you need to change the address it is being shipped to, you can submit a ticket through our website with the address you would like your order to be shipped to, or give us a call at (888) 329-0140 and a member of our customer service team will be able to help change it for you. If you need to change the shipping address on an order that has already been shipped, please give our customer service team a call immediately at (888) 329-0140 and we will do everything we can to get it sent to where you need it.

What if I need to cancel my order?

 If you wish to cancel your order, and it has not yet been shipped, please give us a call at (888) 329-0140 and a friendly member of our team will be able to assist you. Cancellation fees may be applied to orders that were already boxed for shipping at the time of cancellation. If your order has already been shipped, you can find out how to make a return, here: 

https://www.thetreecenter.com/support/make-a-return/

Need further assistance?

Submit a ticket