Problem with my order

Help, I think my tree is getting sick!

Oh no! If it appears your tree is getting sick or starting to struggle, submit a ticket through our website and a member of our team will do everything they can to help get your tree back in good health!

My order arrived damaged. Can you send a replacement?

All orders from The Tree Center come with our Arrive & Thrive Guarantee™. Whether your order was damaged in transit when it arrived on day one, or took a turn for the worse on day 30, you’re covered! All you have to do is submit a ticket through our website and a member of our team will be ready to assist you. Make sure to include your order number and a picture of your affected tree(s). All Arrive & Thrive Guarantee™ claims must be submitted within 30 days of receiving your order.

Do I need to return my order if I qualify for a replacement?

No! If you qualify for a replacement under our Arrive & Thrive Guarantee™ or 1 year warranty, you do not have to return your order back to The Tree Center. Most customers dispose of any tree that has died, but you’re free to do with it as you please.

What if I want to return my order?

If for any reason you wish to make a return, The Tree Center requires all returns to be shipped back to us within 7 days of receiving your order, at the customer’s expense. You may use any shipping service you’d like, and will be notified as soon as the return is received. The Tree Center does not reimburse customers for the costs of returning an order.

Do you still have a problem with an existing order?

Submit a ticket