Cancellation policy

Given the intensive process of handling live plants across our farm, and in order to ensure timely delivery, all cancelled orders are subject to a 20% fee to cover our packaging, labor, and inventory expenses. We can only cancel an order if the process of fulfillment has not begun. If your order has already begun the process of fulfillment, we can no longer cancel the order.

Has your order already arrived? Make a return instead.

Submit a ticket