We guarantee your satisfaction at The Tree Center. We provide all our customers with a refund, return and/or exchange policy on everything we sell including all trees and shrubs. However, because plants are perishable items, trees and shrubs cannot be returned without proper authorization (in the form of an RMA Number). This right is limited to fourteen (14) days from the date on which the customer receives their items. The refund, return and/or exchange policy only applies to customers who notify our Customer Service Department by email at email@example.com or telephone at (888) 329-0140 within fourteen (14) days from the date on which the customer receives their item and returns the item in its original packaging. The Customer Service Department will give you instructions on how to return your items.
Shipping and handling charges are non-refundable. For returns, you must carefully package the Product – you are responsible for the cost of return shipping. Trees and shrubs must be returned in live condition. The Tree Center reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.
We want our customers to be pleased with their purchases. If for any reason you have a problem, please feel free to call our offices and discuss it with us. We will always do our best to accommodate you. We do charge a 15% restocking fee on all credit card orders returned. If an exchange is requested, we reserve the right to find an acceptable replacement or refund your money if an acceptable replacement is not available.