Is there a fee for cancellations?
Unfortunately, there is a 10% cancellation fee with a minimum of a $10 dollar charge. Immediately after you place your order, we move your tree to staging. Your tree gets pruned and well-watered for its journey. We also contact our supplier to replace the stock that we’ve sold you. All of this usually happens within hours of placing your order.
The cancellation fee is to cover the labor that went into processing your order. However, there is no fee to delay your shipment. If delaying your shipment would be helpful, simply contact our customer service department.